Simply Cash Plan FAQs

Your questions answered

If you or anyone in your business has a question about the company paid Simply Cash Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.

If there is a question that we haven't answered feel free to call us on 0300 100 1188 Mon - Fri 9am-5pm with your query, or contact us.

Administering your company policy


Common employee questions

Administering your company policy

Some employees have joined/left, what's the best way to let you know?

The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at

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When will I receive my payment request?

Around the 18th of each month.

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We want to upgrade our cover - who do we talk to?

To talk to us about your existing company paid Simply Cash Plan or to upgrade by adding more Choices to your plan, please call our Client Support Team on 0800 980 7517 (Mon-Fri 9am-5pm).

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Can we manage our corporate account online?

Yes. We want to make managing your corporate account as simple as possible, putting you in control to instantly access and make changes to your account at a time convenient to you. That is why we have created Corporate Self Service, so you can update employee details and add starters and remove leavers.

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How can we set up Corporate Self Service?

You simply need to register your account and you will have access to your employee details online. You can even add several different people as administrators.

Register online here at or call the Client Servicing Team on 0800 980 6570

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What other products do you provide?

Our company paid products include the Simply Cash Plan, Simply Dental Plan and Private Medical Insurance. We also offer tailor made cash plans and private health administrative services for larger clients (500+ employees).

Employees with mobility problems may like to check out our Simplyhealth Store which provides a wide range of practical products designed to help them inside and outside work.

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Common employee questions

How do my employees make a claim?

We include a personalised claim form and priority pre-paid envelope in each employee's welcome pack. They complete this, enclose their treatment receipt and send it to us at Simplyhealth, PO Box 1932, Andover SP10 9DJ.

Payment up to their annual limit is made straight into their bank account usually within 5 working days.

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Where can my employees get claim forms?

Each time they claim, they'll be sent a new claim form along with their direct credit remittance statement.

If they need any more, the quickest way is to request one through the existing customers section of our website

Otherwise, contact our Customer Service Team on 0370 908 3481 and they'll send one by post.

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Who do my employees contact with questions about their plan?

For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3481 (Mon-Fri 8am-8pm; Sat 9am-5pm).

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How do employees upgrade?

Upgrading is a great way of helping employees take advantage of higher benefit levels or adding their partner to the plan.

Your employees will have the option to upgrade their plan within the first 30 days of joining Simplyhealth. All they need to do is complete a simple application form. Premiums can be collected by Direct Debit from your employees' accounts.

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Joining Simplyhealth

If you would like to talk to us about your business' healthcare needs call us on

0300 100 1190

Mon to Fri: 8.30am to 5.00pm

Request a call back

Already a customer?

Visit our Business contact us page to find the right contact for your enquiry.

What our clients say

"The Simplyhealth Cash Plan has been a great tool for us in terms of retention. In the last 2 years we've seen 75% less people leave the company. Employees really value the scheme and it is definitely a factor when people are making decisions about their future. It has also been really beneficial in terms of recruitment, as it helps to give us an edge over our competitors and shows prospective employees that we care about their wellbeing and their health and safety.
Lesley Wood, HR, NSG Environmental Ltd.