Flying high with Georgina

Posted on February 20, 2019 by Lisa Hammerton

At Simplyhealth, we're committed to putting our customers at the heart of everything we do. We caught up with Georgina Marshall who recently joined our Practice Support Team in Winchester to find out how we support our member dentists. AU Georgina flying high v2

Why did you decide to join Simplyhealth?
I heard that it was a really good company to work for and that Simplyhealth really looked after its employees. Also, the benefits that Simplyhealth offers were very attractive.  I was promised in my interview that colleagues throughout the company were all great to work with - and they certainly did not disappoint!

What did you do before?
I was actually a wing-walker for the Breitling wing-walking team - the only formation wing-walking team in the world! I used to stand on top 1940s biplanes preforming a gymnastic routine in sync with the other wing-walker while the planes are preforming an aerobatic routine for air shows across the world. But the life of a wing-walker is only a seasonal one. Air shows thankfully only go on in the summer - I wouldn't want to be up there in the cold!

What's the role of the Practice Support Team?
Almost what it says on the tin. We support all of our member dentist practices throughout the country with any and all requests they may have. We take a large number of calls throughout the day with various queries from patient changes to general account management.

Do you get the opportunity to learn about how to support people with their dental health?
Absolutely. The learning curve is huge! It was all a little overwhelming to begin with however, we're given lots of training. We have a month or more of extensive training with various teams. We're then assigned with a buddy and continue with one to one training for as long as we need to make sure we're confident to advise our member dentists or know where to go to find the answer.
I've mostly learnt how best to work with the practices that I support. We're always looking for ways to go above and beyond for them. 

What do you enjoy most about your role as a Practice Support Advisor?
Every day is different. It's very fast paced so your days fly by very quickly. And of course working with such a lovely and supportive team.

And finally, what do you enjoy doing outside work?
In my spare time I am a keen skydiver. There is nothing I enjoy more on a summer's day than flying around the open sky with my friends and I will still do the odd air show wing-walking on weekends. I guess you could say that a lot of things in my life are fast paced, but I wouldn't have it any other way.

Want to join our team? Check out our Careers Page!