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To ensure we protect the health of our customers, especially those who are most in need, please read the following information to help us serve you in the best way possible:


veterinary practices


If you’re one of our veterinary practices, please contact your dedicated Business Development Consultants directly.  Alternatively, if you have a question about the pet health plan in your practice please contact us via either web chat, email, or phone 0300 100 1052.


If you’re unsure who your Business Development Consultant is, or don’t have their contact details to hand, please email us.


pet owners


If you are a pet owner with a pet health plan administered by Simplyhealth, Denplan Pet Health Plans or Animal Healthcare, please contact us via webchat or email.


Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so response rates may be longer than usual.

The latest coronavirus updates

for vets and pet owners from Simplyhealth

Coronavirus update from Gudrun Ravetz

An update from Head Veterinary Officer Gudrun Ravetz on the latest coronavirus news, and what it means for vets. 

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Tips for keeping dogs healthy and happy during quarantine!


It might sound like a dream for most dogs to have their owners hanging around and never leaving. But a change in the status quo for you and the human kids will have an effect on them emotionally, too. Your every day is way different than it was a month ago, and so is theirs. Here are some of our tips to get your companion living their best lockdown life.
Keep them enriched while indoors
Dog treats and a dog treat dispenser

You may not be able to keep your dog as physically active during lockdown, but you can still keep them mentally active! Use this time to engage in training exercises and consider using puzzle toys or treat dispensers to keep them entertained and rewarded.

Show them all the love
Dog and it's owner taking a selfie

Extra care and attention are key, if you’re feeling the coronavirus stress then chances are they are too.


It’s important to stay engaged with your pups - a bond between human and canine is strong, and fostering that will help everybody through tough times! But be careful that you do not show this love through extra food treats.  Obesity is a major problem amongst our pets and we need to make sure that the extra love does not turn into extra weight.

Make the most of your daily exercise
A dog going for a walk

Each person in the household can use their daily exercise to take the dog for a walk and your dog will certainly appreciate the walk. Just don’t forget to maintain social distancing.


Our temporary opening hours


Live chat and email: 9am-5pm Monday to Friday, closed Saturdays and Sundays


 Phone: You can contact the team between 9am-5pm Monday to Friday, closed Saturdays and Sundays. Lines may be busier than usual due to increased calls.


Please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure.


If you need to speak to us straight away, the best way to contact us via LiveChat. Alternatively, you can contact us by email at [email protected].Please remember to include your full name, date of birth and full postal address.


In addition to this, for any customers who do not have the use of email or access to our LiveChat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.