Coronavirus

Read an update from our CEO

To ensure we protect the health of our customers, especially those who are most in need, please read the following information to help us serve you in the best way possible: 

Simplyhealth vet practices    

If you’re an existing Vets practice and have a question about your plan please contact us via either web chat or email in the first instance. 

 

If you’re one of our vets’ practices, please contact your dedicated consultant as normal. 

 

If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us.

Simplyhealth pet owners

If you are a pet owner with a Simplyhealth Pet plan, please contact us via web chat or email in the first instance.

 

If you’d like to speak to us by phone, you can find our customer services numbers on the contact us page. Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so our phone lines may be busier than usual. 

Questions?

 

Click the button below to get the answers you need.

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Our opening hours

Live chat & email – 9am-5pm Mon-Fri, Closed Saturday & Sunday 

 

Phone - 9am-5pm Mon-Fri, Closed Saturdays & Sundays 

 

Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so our phone lines may be busier than usual.

If you’re concerned about the coronavirus,

read our latest blog for some advice.

View blog