If you’re one of our veterinary practices, please contact your dedicated Business Development Consultants directly. Alternatively, if you have a question about the pet health plan in your practice please contact us via either web chat, email, or phone 0300 100 1052.
If you are a pet owner with a pet health plan administered by Simplyhealth, Denplan Pet Health Plans or Animal Healthcare, please contact us via webchat or email.
Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so response rates may be longer than usual.
An update from Head Veterinary Officer Gudrun Ravetz on the latest coronavirus news, and what it means for vets.
You may not be able to keep your dog as physically active during lockdown, but you can still keep them mentally active! Use this time to engage in training exercises and consider using puzzle toys or treat dispensers to keep them entertained and rewarded.
Extra care and attention are key, if you’re feeling the coronavirus stress then chances are they are too.
It’s important to stay engaged with your pups - a bond between human and canine is strong, and fostering that will help everybody through tough times! But be careful that you do not show this love through extra food treats. Obesity is a major problem amongst our pets and we need to make sure that the extra love does not turn into extra weight.
Each person in the household can use their daily exercise to take the dog for a walk and your dog will certainly appreciate the walk. Just don’t forget to maintain social distancing.
Live chat and email: 9am-5pm Monday to Friday, closed Saturdays and Sundays
Phone: You can contact the team between 9am-5pm Monday to Friday, closed Saturdays and Sundays. Lines may be busier than usual due to increased calls.
Please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure.
If you need to speak to us straight away, the best way to contact us via LiveChat. Alternatively, you can contact us by email at [email protected].Please remember to include your full name, date of birth and full postal address.
In addition to this, for any customers who do not have the use of email or access to our LiveChat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.