When you sign up with us, your first, and face to face, contact will be your local business development consultant. Day to day, you’ll have a dedicated practice support advisor in the office, although of course you can talk to anyone in our award winning customer service team.
Through your business development consultant, you can take full advantage of the support offered by the in-house Simplyhealth team, bringing together people with top skills in training, customer service, administration, marketing, compliance, finance, IT and innovation, as well as our clinical expert and Head of Veterinary. We’re proud to work closely with a wide variety of vet industry partners, including practice management system providers.
Your expert business development consultant has vast experience in pet health plans and will help ensure your plan perform and delivers against your business objectives.
Our highly trained team can support your growth by:
From launch training to ongoing CPD credits, your business development consultant will be able to put together bespoke training packages for you and your team. Every practice team’s needs are different so we will create a personalised training plan that’s right for you – from embedding the pet health plan in practice, to customer journey planning to handling difficult conversations.
We're here to support your clients too
Our customer service team thrives on delivering high quality client care and have been recognised for their efforts with multiple awards. Our dedicated veterinary service team handle over 12,000 calls per month from practices and pet owners
We will do our best to retain clients who call us and are thinking of cancelling, reminding them of the value of the plan and the importance of maintaining a preventative approach to their pet’s healthcare.
Offering a pet health plan means you receive a guaranteed monthly income, even if clients miss appointments. This provides the security and assurance that enables you to plan and forecast profits for your practice.
We also have tools to help you work out your monthly pricing so you can be confident that your plans are good for both your practice and your clients.
We’re experts at administering preventative plans. We’ll keep you up to date on the success of your pet health plans, so you (and your accountant) have confidence in its value for your practice.
You’ll have access to and receive detailed reports every month, showing all active clients and pets, joiners and leavers, and details of any changes so that you can update your records.
Researching and preparing for the consumer of the future is vital to our offering. Having a digital strategy is key, with individual and personalised content valued and expected from clients. Our digital marketing experts can help you prepare content for web and social media posts to improve client engagement. They can also provide analysis of your online presence and optimise it to fit your business goals.
We produce monthly ‘Paws for Thought’ animal welfare blog updates from our Head of Veterinary, with relevant and interesting topics to both practices and pet owners. These topics make for excellent conversation starters with pet owners to encourage pet health plan take up.
Our marketing and insights team can provide Acorn demographic reports. Our analysis of your demographic data, social factors, population and consumer behaviour provides precise information and an understanding of different types of pet owners and their purchasing patterns. We utilise our group data and insights team to ensure we are meeting client needs today and fully preparing for the future.
Our marketing experts are on hand to give advice and help create various types of traditional marketing collateral, from advertisements to leaflets to direct mail pieces. There are also a collection of templates available to your practice 24/7 through our Design Hub.
Client surveys offer valuable insights into the reasons for cancellation and how your pet owners view your pet health plans. Surveys can also be utilised for your clients while plans are active, to increase engagement and see which benefits and services are popular and help refine your offering.
All of this support is included in your regular fees, there’s no additional charges.
0800 587 2581
Mon to Fri: 9am-5:30pm
(excl bank holidays)