GP advice 24/7

Our GPs can provide advice, reassurance, diagnosis and referrals, when you need it and wherever you are in the world. And you won’t feel rushed as there is no time limit!

Speak to a GP

You can speak to a GP, wherever and whenever you need to. This service is free to use and is accessible through the Simplyhealth app.

You can speak to a GP, wherever and whenever you need to. This service is free to use and is accessible through the Simplyhealth app.

 

Simply book a video consultation, and open the app at the time of your appointment to begin your consultation.

Simplyhealth app

The Simplyhealth app is available on the Apple App store and the Google Play store for users to download.

The Simplyhealth app is available on the Apple App store and the Google Play store for users to download.

 

Simply click the buttons below:

App Store
Google Play Store

Online physio assessments

You can get expert advice from a physiotherapist to ensure you get the treatment you need.

You can get expert advice from a physiotherapist to ensure you get the treatment you need. This service will help assess you for the correct course of treatment.

 

Simply book a video physio consultation, and open the app at the time of your appointment to begin your consultation.

Things you need to know

 

Terms and conditions

  • Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this service that is beyond our control, or that of the service providers

  • The service is only available through the Simplyhealth app, available to download for free.

  • You will have 8 video physiotherapy consultations per year. The year cycle starts from the date you start your GP / Physio journey, not a calendar year or Simplyhealth Plan claiming year.

  • The issuing and postage of privately prescribed medication incurs an additional cost to you. It is not included as a benefit within myWellbeing

The use of the app is subject to Simplyhealth’s terms and conditions and SquareHealth’s fair usage policy.

How good is the 24/7 GP service?

Is our online GP service working for you? Let us know!

Let us know your thoughts to help us keep improving.

 

Click to feedback

24/7 GP appointment, telephone counselling & online physio

How soon can I get an appointment?

You need to have the app in order to use the video GP and video physiotherapist services.

 

The GP service will search availability within six hours after your search, and try to find an appointment within 30 minutes.

 

The physiotherapy service aims to find you an appointment within four hours, but will search up to 7 calendar days, subject to the opening times of the service.

 

Where can I download the app?

You can download the Simplyhealth app from the Apple Store or the Android Store.

 

How long are the appointments?

Both GP and physiotherapy consultation sessions will be about 20 minutes long.

 

Can I cancel an appointment?

The app does allow you to cancel an appointment, if needed. However, if you cancel within 30 minutes of a physiotherapy booked appointment, we will deduct one session from your allocation.