Counselling services

Whatever you’re worried or concerned about, whether that be your physical health, your mental wellbeing or just a problem you’re facing right now, our advice and counselling services can help you and it’s completely confidential.

Talk to someone

We don’t know when you might need us. That’s why we’re here 24 hours a day, 7 days a week.

Whether you have a health issue, legal concern, financial challenge or a relationship question, you’ll be able to speak to a counsellor confidentially who will be able to help.

For our deaf and hard of hearing customers, please email the counselling coordinators to set up support. A minicom service is also available.

Another way to support you

There is access to online articles, health checks, webinars and four week programmes to help support you here.

How to use this service

Call 0300 100 1128 at any time.

You’ll speak to a counsellor straight away, and they may be able to help you instantly, depending on the nature of your call.

This ‘in the moment’ support can be for virtually any kind of issue, including (but not limited to):

  • Health & lifestyles issues including smoking and weight loss
  • Basic medical advice
  • Support with renting or conveyancing (house buying/selling) questions
  • Legal concerns (probate, power of attorney, challenging parking tickets, neighbour disputes, etc)
  • Medical advice before you travel
  • Child and elder care advice
  • Emotional support
  • Stress assessment and management
  • Marital changes
  • Bereavement
  • Traumatic experiences

Structured therapy

If your issue needs more formal support, then you will be offered structured therapy, and arrangements will be made to match you with a counsellor.

You will be able to have up to 4 structured counselling sessions delivered over the telephone by an experienced counsellor who will be able to provide you with the support you need.

Things you need to know

Terms and Conditions

  1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our, or the service provider’s, control.

  2. We aim to schedule your appointment within two days of your request and have your first appointment with a counsellor within the following five days.

  3. The year cycle starts from the date you start your counselling journey, not a calendar year or cash plan claiming year.


Who provides this service?

Simplyhealth have partnered with Health Assured, who are the leading Employee Assistance Programme (EAP) provider in the UK dealing with many of the UK’s leading organisations across private, public and non-profit sectors. They have vast experience and a proven track record in delivering advice and counselling support.

Counsellors who work for Health Assured hold a membership and accreditation with the British Association for Counselling & Psychotherapy.

What can this service help me with?

This service can provide you with advice and support on a range of issues. These could be financial (helping with budgeting, helping address debt issues, managing finances), relationship related (issues with family, problems with relationships at work), career (challenges with workplace scenarios), as well as issues of anxiety, stress and depression.

What is not covered under this service?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support. You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS (where waiting times can vary).

This service cannot help with ‘contentious workplace issues’, and if this is the issue you face, you will be referred to other support mechanisms such as ACAS.

Diagnosis of a medical condition or prescription of treatments is not covered under this service.

Can the dependant on my policy (my husband/wife/partner) use this service?

If they are named on your Simply Cash Plan, then yes, they can.

Can my child use this service?

If your child is covered by your policy and aged 16 or 17, then they can use this service. If your child is under the age of 16, then Health Assured will refer you to specialists in child counselling (such as ).

There are specific requirements around safeguarding that are required for child-focused counselling support, which these organisations are trained to operate within.

Why am I limited on the number of sessions of structured therapy?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support.

You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS or other support networks.

What if I want to continue seeing my counsellor after my structured therapy sessions are complete?

This is possible, and should be discussed with your counsellor first. If you both agree that this would be beneficial, there are BACP guidelines and Health Assured requirements that the counsellor must adhere to that mean there needs to be a 3 month gap between your final session and starting your longer term therapy. You can still obtain ‘in the moment’ support from Health Assured during this time if you need it.

If you are not able to wait 3 months, you should talk to your counsellor about alternatives that could help you during the 3 month waiting period.