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Frequently asked questions about SimplyConsult - the GP and physio app

Who are Square Health?

Squarehealth has been clinically chosen by Simplyhealth to provide this GP and Physio triage app, SimplyConsult. Together, we work to deliver a trusted service to our customers.

Square Health gives you access to over 5,000 medical specialists across the UK. Our Video GP service allows you to speak face-to-face to a doctor at a convenient time and from the comfort of your own home.

Square Health is the culmination of over 20 years of experience within the healthcare sector. Our founders are practising doctors who have a wealth of experience and expertise in the delivery of medical services.

Who should I contact if I have a query with the SimplyConsult app?

For any queries relating to your Simplyhealth plan or the app, please visit www.simplyhealth.co.uk/existing-customers/contact-us for details.

If you’re having a problem accessing the app to book a GP or Physio appointment, please call this number 0330 102 5443.

Can I access my Simplyhealth account through the app?

You can access your Simplyhealth account by clicking on the Claims icons on the home screen

Can I add my children to my Simplyhealth Plan through this app? 

No, please visit www.simplyhealth.co.uk/existing-customers/contact-us  to contact us to add your children to your plan.

Can you issue a sick note?

Yes, your Square Health doctor will go through all the usual information, including likely return dates and any special instructions for your employer. Your sick note/ fit to work note will be ready to email or post to you immediately following your appointment.

What should I do if I need an emergency appointment?

Square Health should not be used in an emergency or life-threatening situation. If you require urgent medical assistance you should call 999 immediately.

Do I need to do anything before my appointment?

Please make sure you are available at the time of your appointment and that the app is open on your phone.

Where will my medical records kept? 

Following your consultation, your health history will be updated within the app and stored securely by Square Health.

Will I speak to a different doctor or specialist each time?

You will be able to choose which doctor you speak to when you book your appointment. You may be able to choose a GP you’ve seen before as long as they are available at the time of booking your appointment.

What happens if under exemption arrangements I don’t pay for prescriptions?

Your current exemptions will not apply. If you require a prescription following your medical consultation you will be required to pay for the prescription medicine. Your Square Health doctor will go through this with you during your consultation.

Will I incur any additional costs for using this service?

If you use Prescription Services, upon collection you will need to pay for the prescription medicine. No NHS exceptions are valid with this service. You may be able to claim for these prescriptions under your plan – please refer to your plan terms and conditions for more information.