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Frequently asked questions about SimplyConsult - the GP and physio app

Who provides this GP service?

Simplyhealth have partnered with Square Health to provide their GP services to our customers.

Square Health has been clinically chosen by Simplyhealth to provide this GP and Physio triage app, SimplyConsult. Together, we work to deliver a trusted service to our customers.

Square Health gives you access to over 5,000 medical specialists across the UK. Their Video GP service allows you to speak face-to-face to a doctor at a convenient time and from the comfort of your own home or anywhere that is convenient.

Square Health is the culmination of over 20 years of experience within the healthcare sector. Our founders are practising doctors who have a wealth of experience and expertise in the delivery of medical services.

Consultations are provided by Square Health Limited - By booking a consultation you are agreeing to Square Health’s terms and conditions and consenting to data being collected and shared for legitimate purposes as detailed in Square Health’s privacy policy.

How do I speak to a GP?

To speak to a GP simply download the SimplyConsult app, register using the same details previously provided to Simplyhealth, click on Health Services, then GP Appointment, and enter a few details regarding the reason you are calling.  You can select a male or female GP and choose a day and time suitable for you. You will receive a reminder via text 15 minutes prior to the appointment.

When your consultation is due to start, you just need to log into the App. When the consultation button turns purple, just tap it to begin.

Following the appointment a copy of the notes will be available on the app, giving you the chance to review any advice given during the consultation and enabling you to download these notes as necessary to share with healthcare practitioners.  If you have used the service before you can even choose to see the same GP again (subject to availability)

Can I choose to speak to a male or female GP?

Where possible, we will always try to accommodate your preference to speak to a male or female GP. All of our GPs are friendly, experienced, and with exactly the same qualifications as your own NHS GP.

Why do I need to fill out a medical profile?

When you register on the app you will be asked to fill out a medical profile for you and any dependants. This includes information on your Current Medications, Chronic Conditions, Comorbidities, Allergies and finally your NHS GP, this is to ensure that we can provide an enhanced overview of your pre-existing medical situation in advance of a consultation to support better outcomes and improved customer journeys. 

What sort of things can I ask about?

Anything you would normally ask your own GP. For example, if you have sensitive or confidential concerns, need explanations of diagnosis or treatment, aches and pains, any health issues related to your age or any other health-related query you might have.

Can my family speak to a GP?

If you have adult or child dependants on the policy, they can also access the service and will appear in the “My Family” section. Any dependants over 18 will need to download SimplyConsult and register separately if they would like to speak to a GP. You can invite them to do this in the “My Family” section under “Settings” or they can search for the app on the App Store or Play Store. If any dependants named on your policy do not appear in the “My Family” section then please contact us.

Can you issue a fit note?

Yes, if the GP feels this is clinically necessary.

Your Square Health doctor will go through all the usual information, including likely return dates and any special instructions for your employer.

Your fit note will be ready to email or post to you immediately following your appointment.

Do I need to do anything before my appointment

Please make sure you are available at the time of your appointment, check the app is working on your smart phone and log in for your appointment.

You will need to explain your symptoms and/or condition with the doctor, so please make sure you are in a suitable environment, and where both you and the doctor can hear.

What is the service availability?

The service is available 24 hours a day, 7 days a week, 365 days a year.

Will I still need to see a GP face to face?

Many of our customers receive the advice, reassurance and, where appropriate, diagnosis they need from the GP. The GPs can assist with most questions you may want to ask a GP, but there may be some cases where you may have to see your own GP.

What should I do if I need an emergency appointment?

Please also note that this service is not appropriate for treatment in an emergency or life-threatening situation, for example chest pains, breathing problems, suspected stroke or bone fracture, severe bleeding or loss of consciousness. If you believe that you, or any person you are assisting, needs urgent or emergency treatment you should immediately dial 999 or seek alternative emergency medical services.

Can the GPs issue a prescription?

Yes. If the GP thinks it’s appropriate, they can issue you with a prescription. For more details, please see the Prescription FAQs.

What happens if under exemption arrangements I don't pay for prescriptions?

Your current exemptions will not apply.  If you require a prescription following your medical consultation you will be required to pay for the prescription medicine.  For more details, please see the Prescription FAQs.

Can I manage my NHS repeat prescriptions through the app?

Yes. You can order and pay (if applicable) for your NHS repeat prescription and have the medication delivered to your door free of charge. To access this service, register or log in to the app and select “Repeat Prescriptions” under “Health Services”.

Where will my medical records be kept?

Following your consultation, your health history will be updated within the app and stored securely by Square Health.

Who should I contact if I have a query with the app?

For any queries relating to your Simplyhealth Plan or the app, please contact customer services on 0370 908 3481. Monday to Friday: 8am to 8pm or Saturday: 9am to 3pm.