View all FAQs


Frequently asked questions – for employer paid plans

If your health cover has been provided by your employer or other body, then chances are you're what we call a group policyholder.

All our policies are different and it is important that you refer to your policy document for more information on your policy. Your policy document will tell you how to claim, what is and is not covered under your policy, and how to add partners or children to your policy.

Below you will find answers to the questions that often get asked.

If you can't find the answer you're looking for and it's not in the product terms and conditions, please contact our customer service team on 0370 908 3481 (Monday - Friday 8am - 6pm) or please use our contact us form

Can I cover my partner or children?

I am leaving my workplace, what happens to my Simplyhealth policy?