Practical advice

We have resource for a whole range of issues and questions that might be causing you concern or worry. Whether it's a legal, financial or childcare matter. Our advice line can help. It's 100% confidential and 100% free. 

List of services

Our practical advice line offers support and advice on the following issues and concerns (and more):
  • Relationships

  • Neighbour disputes

  • Family issues 

  • Probate and wills

  • Matrimonial law

  • Divorce/separation

  • Childcare advice

  • Domestic abuse

  • Eldercare advice

  • Bereavement

  • Consumer rights 

  • Work-related problems
  • Budgeting 

  • Financial planning

  • Debt plans 

  • Gambling

  • Immigration
  • Housing

  • Buying or renting a property

  • Medical information

  • Health

  • Alcohol/drugs 

  • Life style

  • Medical negligence 

  • Personal injury

  • Motoring 

How to use this service

Call 0800 975 3356 at any time.


Details of your enquiry will be taken, and you will be triaged to a member of the team relevant to your enquiry.


If emotional support is appropriate, this can be offered on the spot too through our counselling service.


Don't forget to put the telephone number in your phone for future ease of use - this service is available 24/7.

The service is not limited to the list above. Whatever your concern, call us and we will do our best to provide you with support and information.

Structured therapy

If your issue needs more formal support, then you will be offered structured therapy, and arrangements will be made to match you with a counsellor.

You will be able to have up to 6 structured counselling sessions delivered over the telephone by an experienced counsellor who will be able to provide you with the support you need.

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Terms and Conditions

1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our, or the service provider’s, control

2. We aim to schedule your appointment within two days of your request and have your first appointment with a counsellor within the following five days


Who provides this service?

Simplyhealth have partnered with Health Assured, who are the leading Employee Assistance Programme (EAP) provider in the UK dealing with many of the UK’s leading organisations across private, public and non-profit sectors. They have vast experience and a proven track record in delivering advice and counselling support.

Counsellors who work for Health Assured hold a membership and accreditation with the British Association for Counselling & Psychotherapy.

What can this service help me with?

This service can provide you with advice and support on a range of issues. These could be financial (helping with budgeting, helping address debt issues, managing finances), relationship related (issues with family, problems with relationships at work), career (challenges with workplace scenarios), as well as issues of anxiety, stress and depression.

What is not covered under this service?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support. You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS (where waiting times can vary).

 This service cannot help with ‘contentious workplace issues’, and if this is the issue you face, you will be referred to other support mechanisms such as ACAS.

 Diagnosis of a medical condition or prescription of treatments is not covered under this service.

Why am I limited on the number of sessions of structured therapy?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support.

 You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS or other support networks.


What if I want to continue seeing my counsellor after my structured therapy sessions are complete?

This is possible, and should be discussed with your counsellor first. If you both agree that this would be beneficial, there are certain BACP regulations that the counsellor must adhere to that mean there needs to be a 3 month gap between your final session and starting your longer term therapy. You can still obtain ‘in the moment’ support from Health Assured during this time if you need it.

If you are not able to wait 3 months, you should talk to your counsellor about alternatives that could help you during the 3 month waiting period.