Coronavirus: we're in this together

Last updated: 26/3/2020


At Simplyhealth we know that nothing is more important than your own health, and the health of the people you love.


People make Simplyhealth what it is, and we’re the place, and the people, that you can turn to. 


We’re here for the people who need us, as we have been for the last 148 years, through various epidemics, world wars and economic crises. 


We’re aligned in supporting the NHS as it faces one of its’ biggest tests. And importantly, as a business, we are ready to offer our continued support to our customers and communities. In the coming days and weeks, I will share details of our further commitment to and investment in this.


I also understand how important it is to have access to the right healthcare information, at the right time. We’ve enabled new ways for our customers to reach us, such as webchat. All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers.


This is not an easy time for anyone but please be assured that our people are pulling together, to ensure we can protect yours and your families health.


Thank you for your continued support – we will get through this together.




Romana Abdin

Chief Executive Officer at Simplyhealth

Questions or concerns?


Our phone lines are very busy at the moment, and our contact team may be working in isolation. LiveChat will provide quicker service. Or if you'd prefer to speak to someone, please see our coronavirus information page for details about how to contact us.


We apologise for any wait you may encounter.

< go back

This material may contain links to other websites operated by third parties. It is the responsibility of third parties to ensure such material and websites comply with all relevant laws and regulations. To the maximum extent permissible by law Simplyhealth disclaims all responsibility for such websites.