|BLOG ARTICLE|||||By Romana Abdin||29 July 2020|
At Simplyhealth we know that nothing is more important than your own health, and the health of the people you love.
People make Simplyhealth what it is. We’re the place and the people that you can turn to. We understand that the world has changed dramatically in a matter of weeks and the impact is being felt by us all.
As a Simplyhealth customer, we want you to feel reassured that we’ll support you now, as we’ve been supporting our customers’ health for nearly 150 years, through various epidemics, world wars and economic crises.
We’re also aligned in supporting the NHS as it faces one of its’ biggest tests. And importantly, as a business, we are ready to offer our continued support to the communities who need us. Our recent partnership with Diabetes UK has seen us help this amazing charity provide front line support to meet the changing needs of those living with diabetes.
Since COVID-19 placed restrictions on all our lives, our cash plans have been used by customers to access a variety of benefits and many services, such as physio and counselling, can be accessed virtually. Our plans also include access to a GP helpline, counselling and advice at any time of day or night.
We’re working hard to provide access to plenty of resources to help you manage life well including tips to stay healthy, both physically and mentally.
We have also announced that we’re making antibody testing available to our health plan customers. You can read more here.
We hope these services will make a positive difference to you and your family in these difficult times.
This has not been an easy time for anyone but please be assured that our people are pulling together, to ensure we can protect your and your family’s health. And we have been working hard to make sure our customers can reach us easily by phone, email, and through webchat which you can access from our website.
Access to physical healthcare continues to be important and as some areas of healthcare have been suspended through lockdown, many customers have been unable to use their benefits allowance. Understanding how customers will use their plans now the lockdown is easing and the full impact on our business will take time. We are continually evaluating our position - consulting with our customers and partners as to what action should be taken, should a surplus arise.
I do want to make it clear though that Simplyhealth will not seek to make any excess profit as a result of the pandemic.
Thank you for your continued support – we will get through this together.
Chief Executive Officer at Simplyhealth
Our phone lines are very busy at the moment, and our contact team may be working in isolation. LiveChat will provide quicker service. Or if you'd prefer to speak to someone, please see our get in touch page for details about how to contact us.
We apologise for any wait you may encounter.
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