Coronavirus 

COVID 19 updates from Simplyhealth

Read an update from our CEO

To ensure we protect the health of our customers, especially those who are most in need, please read the following information to help us serve you in the best way possible: 

Existing customers

If you’re an existing customer and have a question about your plan please contact us via either webchat or email in the first instance. 

 

All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers. 

 

If you want to discuss options around your existing plan, our loyalty team would be very happy to have a conversation with you. Please email them at [email protected].

 

 

Questions?

 

Click the button below to get the answers you need.

Get answers

Corporate clients

If you’re one of our corporate clients, please contact your dedicated account manager as normal. 

 

If you’re unsure who your account manager is, or don’t have their contact details to hand, please use the following email:

 

If you have a corporate health plan with us: 

[email protected]

 

If you have a corporate dental plan with us: 

[email protected]

 

If you are a business and would like to take out either a Healthplan or Dental Plan for your employees please email:

[email protected]

 

Questions?

 

Click the button below to get the answers you need.

Get answers

New customers    

If you don’t yet have a Simplyhealth plan, and would like to find out more about how our plans can help you manage your everyday health, please contact us by email.

 

Or call us on 0330 102 5356.

 

Questions?

 

Click the button below to get the answers you need.

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Intermediaries

If you’re one of our intermediaries, please contact your dedicated consultant as normal. 

 

If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us at [email protected]

 

Questions?

 

Click the button below to get the answers you need.

Get answers

Our opening hours: 

Live chat & email – 8am-8pm Mon-Fri, 9am-3pm Saturdays, closed Sunday 

 

Phone - 8am-6pm Mon-Fri, Closed Saturdays & Sundays 

 

Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so our phone lines may be busier than usual.

If you’re concerned about the coronavirus,

read our latest blog for some advice.

View blog