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We are committed to providing continued support to our customers during this difficult time, and have introduced a range of measures to provide particular assistance
to any customers experiencing financial hardship.
We may be able to offer a payment holiday or freeze, reduction in premium or alternative products and other options may also be available.
Please complete this confidential form so that we can contact you to discuss your options:
Adjusting to remote working is a challenge facing many businesses during the Coronavirus crisis. We've brought together some expert guidance and practical tips for businesses to share with their colleagues.
Stress and anxiety are negatively impacting our wellbeing right now. We've worked with best-selling author and wellbeing expert Liggy Webb to help you through these difficult times.
Government updates are moving fast, and there is a lot of information to process. Richard Gillies, COO here at Simplyhealth has helped to explain what the updates mean for our customers, as well as our business.
We're committed to making life better for as many people as we can. That's why we're supporting charities like Diabetes UK.
All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers.
If you want to discuss options around your existing plan, our customer options team would be very happy to have a conversation with you. Please email them at [email protected] - remember to include your full postcode and date of birth. Please also include your policy number if you know it.
We're experiencing high volumes of emails at this time and we are working through them as quickly as we can. We'll be in contact via phone or email very soon.
If you have emailed us in the last seven days but not heard back yet, please be sure to check your junk email box for any replies.
Thank you for your patience during this time.
If you’re one of our corporate clients, please contact your dedicated account manager as normal.
If you’re unsure who your account manager is, or don’t have their contact details to hand, please use the following email:
If you have a corporate health plan with us:
If you have a corporate dental plan with us:
If you are a business and would like to take out either a Health plan or Dental Plan for your employees please email:
If you don’t yet have a Simplyhealth plan, and would like to find out more about how our plans can help you manage your everyday health, please contact us by email.
Or call us on 0330 102 5356.
If you’re one of our intermediaries, please contact your dedicated consultant as normal.
If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us at [email protected]
Live chat and email: 8am-8pm Monday to Friday, 9am-3pm Saturdays, closed Sundays
Phone: Customers can leave us a voicemail between 8am-8pm Monday to Friday and 9am-3pm Saturdays
Due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff.
This is a temporary measure.
If you need to speak to us straight away, the best way to contact us via LiveChat.
Alternatively, you can contact us by email at [email protected]
Please remember to include your full name, date of birth and full postal address.
In addition to this, for any customers who do not have the use of email or access to our live chat, you can leave a message by calling us and pressing 1.
Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.