Coronavirus support

We're here to help you stay healthy

 

We're here for our customers, clients, and partners.

Find the tools and resources to support you below.

 

Inform

Stay informed during coronavirus COVID-19 lockdown | Support from Simplyhealth

Get the right information at the right time

Get informed

Body

Stay active during coronavirus COVID-19 lockdown| Support from Simplyhealth

Keep moving to stay healthy

Get active

Mind

Stay positive during coronavirus COVID-19 lockdown | Support from Simplyhealth

Stay hopeful and positive to stay sane

Stay positive

Community

Stay connected during coronavirus COVID-19 lockdown | Support from Simplyhealth

Interact and connect with your community

Get connected

Can we be of further assistance?

 

We are committed to providing continued support to our customers during this difficult time, and have introduced a range of measures to provide particular assistance
to any customers experiencing financial hardship.

 

We may be able to offer a payment holiday or freeze, reduction in premium or alternative products and other options may also be available.

 

Please complete this confidential form so that we can contact you to discuss your options:

Contact us in confidence

 

Simplyhealth are committed to doing all we can at this unprecedented time to help health and wellbeing in the UK, and are focusing our support in the following areas:

 

Supporting our customers
How we're supporting you
Supporting our communities
How we're supporting our community

Our latest articles to support your health and wellbeing

 

Help your team work well from home

 

Adjusting to remote working is a challenge facing many businesses during the Coronavirus crisis. We've brought together some expert guidance and practical tips for businesses to share with their colleagues.

Explore home-working tips

10 tips for coping with anxiety

 

Stress and anxiety are negatively impacting our wellbeing right now. We've worked with best-selling author and wellbeing expert Liggy Webb to help you through these difficult times.

Discover advice from Liggy Webb

Latest government updates

 

Government updates are moving fast, and there is a lot of information to process. Richard Gillies, COO here at Simplyhealth has helped to explain what the updates mean for our customers, as well as our business.

Read Richard's blog post

We’re supporting Diabetes UK

 

We're committed to making life better for as many people as we can. That's why we're supporting charities like Diabetes UK.

How we're supporting Diabetes UK

The Thrive Project

for your mind and body

 

Charlie Unwin Thrive Project Illustration
 
A three-part series to improve your mental and physical fitness in 2020, delivered by an Olympic performance psychologist.
 
Charlie Unwin has worked with some of the best, and now he's created a guide to help you during these pretty tough times in lockdown. Enhance your mental and physical wellbeing in three articles, broken down into manageable chunks, accessible to everyone.
 
Let's get started.
Learn to thrive today

 

FAQs for our members

 

For Simplyhealth customers

Clock icon representing health appointment booking
Get answers

For Corporate clients

Email and receipt icon representing online claiming
Get answers

For Denplan clients

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Get support

For Animal Healthcare clients

Get support

 

Contact details for our members

 

Existing customers

 

If you’re an existing customer and have a question about your plan please contact us via either webchat or email in the first instance. 

 

All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers. 

 

If you want to discuss options around your existing plan, our customer options team would be very happy to have a conversation with you. Please email them at [email protected] - remember to include your full postcode and date of birth. Please also include your policy number if you know it.

 

WE'LL GET BACK TO YOU AS SOON AS WE CAN
 

We're experiencing high volumes of emails at this time and we are working through them as quickly as we can. We'll be in contact via phone or email very soon.

 

If you have emailed us in the last seven days but not heard back yet, please be sure to check your junk email box for any replies.

 

Thank you for your patience during this time. 

Corporate clients

 

If you’re one of our corporate clients, please contact your dedicated account manager as normal. 

 

If you’re unsure who your account manager is, or don’t have their contact details to hand, please use the following email:

 

If you have a corporate health plan with us: 

[email protected]

 

If you have a corporate dental plan with us: 

[email protected]

 

If you are a business and would like to take out either a Health plan or Dental Plan for your employees please email:

[email protected]

New customers

  

If you don’t yet have a Simplyhealth plan, and would like to find out more about how our plans can help you manage your everyday health, please contact us by email.

 

Or call us on 0330 102 5356.

Intermediaries

 

If you’re one of our intermediaries, please contact your dedicated consultant as normal. 

 

If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us at [email protected]

Our opening hours

 

Live chat and email: 8am-8pm Monday to Friday, 9am-3pm Saturdays, closed Sundays 

 

Phone: Customers can leave us a voicemail between 8am-8pm Monday to Friday and 9am-3pm Saturdays

Please note:

 

Due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff.

This is a temporary measure.

 

If you need to speak to us straight away, the best way to contact us via LiveChat.

Alternatively, you can contact us by email at [email protected]

Please remember to include your full name, date of birth and full postal address.

 

In addition to this, for any customers who do not have the use of email or access to our live chat, you can leave a message by calling us and pressing 1.

Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.