Cookie Policy


What are cookies?

A cookie is a small text file that gets stored onto your computer when you visit a website. Our cookies will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.


Why we use cookies?

We use them to identify when you have returned to our websites so that we know if you have been to our sites before. This helps us tailor the experience that you have. They are used for many different functions such as:

What cookies do Simplyhealth use?

The cookies we use are broken down into 2 categories:

The essential cookies we use (and what they are used for) are:

Session cookies            Used to maintain your transaction or log in details with. They are not stored on your computer and expire after a 30 minute period of inactivity or when you end your browser session.
Performance cookies             
Adobe Analytics and Google Analytics provide anonymous statistical information. It allows us to see which pages of our site are being viewed and helps to identify any errors which may occur so that we can address them.

This is a list of the non-essential cookies we use:


Third party cookies                     

We have carefully selected other companies to work with so that we can give our users the best service and experience. We use 3rd party cookies to provide additional analytics via specialist software. These third parties use cookies to supply us with anonymous information about how people are using our site and other sites with the purpose of enabling us to improve our website, content and marketing material to try and give you the most beneficial experience.

Services such as Opinion Labs and SessionCam help us gather information to allow us to make our website more usable for our users.  Accepting the cookies means that we will not continue to ask you to complete surveys if you have already completed or declined. SessionCam is a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

How can I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  Doing this will depend on the browser type and version that you use however follow these links for instructions on how to disable cookies on your particular browser the most popular browsers.


Please note if you choose to disable cookies, the site may not operate properly.

Internet Explorer  
Safari    Chrome    Apple  IOS    Android


Find out more?

If you would like more information on cookies, visit



We exist to make it as easy as possible for people to access the healthcare treatments they need. This has been our purpose since 1872, and it still drives us today. We aim to serve as many people as possible in the UK – for the long term. We do this via health insurance services, lobbying, and helping our communities thrive.

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