How to claim


Follow the steps below and enjoy access to affordable healthcare. 
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1. Book your appointment as normal, see your chosen specialist, and pay for the treatment

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2. Submit your claim and itemised receipt/statement of account online, or send it by post

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3. We’ll review your claim and once approved, we’ll pay you back – usually within a few days

To claim on your hospital benefit you can send us the original discharge letter provided to you by the hospital.

Get your money back faster

Get your claims paid straight into your bank account. 


Log in or register  today and complete the online form and we’ll set up your direct credit within 7 working days. Alternatively you can call our Customer Services team. 


Once set up all your future claims will then be paid automatically into your chosen account.

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Contact us

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You can talk to us about your policy by calling us on


0300 100 1217



Mon to Fri: 8am to 6pm