Making a claim online


It couldn't be easier to make a claim on your John Lewis Optimise Health Plan using our online self-service.


Simply follow the steps below: 

Clock icon representing health appointment booking

1. Book your appointment as normal, see your chosen specialist, and pay for the treatment

Email and receipt icon representing online claiming

2. Submit your claim and receipt online, or send it by post

Pound note icon representing money back

3. We’ll review your claim and once approved, we’ll pay you back – usually within a few days

Access your Optimise Health Plan account or join online