What other steps has Simplyhealth taken?
At Simplyhealth, we closed most of our office buildings from Friday 27 March and moved to pretty much full home working. Two buildings remained partially open for skeleton staff and essential work, but home working has taken off.
We continue to monitor and review Government guidelines every day to ensure we provide a good service for our customers whilst balancing the care and health and wellbeing of our people.
As well as the activities outlined above, we currently have a flexible approach to homeworking, enabling colleagues to work flexible shift patterns around childcare and caring for the elderly or vulnerable. To support this we developed a Temporary Working Guidelines and share advice to all colleagues on remote working, giving some advice to help set them up for success.
We also share useful resources to provide support. Distributed through a range of media including webinars and short online books. We cover topics from resilience and home-working to nutrition and relaxation.
Finally, we are focused on supporting our leaders. We have offered access to live webinars on subjects such as ‘Leading Remote Working’ and ‘Managing through adversity’, online one-on-one coaching for leaders, and access to online learning modules.
How Simplyhealth health plans are helping our customers
You can't forget about what the customers are going through as well. For our Simplyhealth customers and employees who have a health plan also have access to our 24/7 GP helpline service. While our GP service was not for coronavirus related enquiries, it's used for all other medical concerns. And our physio video consultation service is an ideal way of ensuring customers can maintain their progress.