What happens if I’m still unhappy?
If we have provided you with a final response and you remain unhappy with Simplyhealth you will have the right to refer your complaint to the Financial Ombudsman Service, within six months of the date of our final response. For more information about this service please contact the Ombudsman directly.
0800 023 4567 or 0300 123 9123
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
If you bought the policy online and you wish to make a complaint you can use http://ec.europa. eu/odr which is the European Commission’s Online Dispute Resolution (ODR) platform. The ODR platform will not resolve your complaint, but provides an alternative way to access the Financial Ombudsman Service.