SimplyMe

Your health and wellbeing in the palm of your hand

 

Your questions answered

Where can I find the app?

SimplyMe is available in both the App store (for Apple) and Google Play (for Android). Simply search SimplyMe.

 

I already have the Simplyhealth app. Is SimplyMe different? 

Yes. The SimplyMe app is free to all and helps users manage their health and wellbeing through 5 categories; mind, heart, sleep, weight and activity data, giving you personalised insights and guidance to help you feel at your best every day. And the more people who enjoy better health through this app, the more charities will benefit, because as people engage in SimplyMe, the more we can contribute to community based charities supporting children’s health, through sport.

The Simplyhealth app is for our plan holders and provides access to 24/7 online GP appointments, video physiotherapy and telephone counselling through our health cash plans.

 

How does the community giving element work?

In October 2020, Simplyhealth will donate £5 per download* of the SimplyMe app to Sported - a sport and youth charity who help community groups survive, and help young people thrive. Too many young people have been shut indoors this year and shut out of all the great benefits of being active. We’ll donate to them on behalf of SimplyMe users like you – so young people who are facing disadvantage can get moving, and feel happier and healthier!

*Maximum donation £250,000

 

Do all wearables work with the app?

SimplyMe is compatible with the following; Apple, Apple HealthKit, Health App, FitBit (not FitBit Aria scales), Garmin, Google Fit, Misfit, Polar, Suunto and Withings devices.

Other devices are being added all the time, so do check back regularly if yours is currently not compatible.

 

Can I use the app even if I don't have a wearable?

You can still use the app without a device and track your weight and mind ratings.

For Apple users SimplyMe connects with the Health App within a compatible iPhone and therefore steps will be recorded. If you have a relevant third-party sleep app, then sleep ratings will also be recorded.

 

Will my health data change the price I pay for my Simplyhealth plan?

If you already pay for products and services from Simplyhealth then the premiums for these will not be affected by the health data that we collect in SimplyMe.

 

Does the app access my phone data?

We use mobile analytics software to allow us to better understand the functionality of the SimplyMe mobile application on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. When you use the SimplyMe mobile application we may also collect your city location, device model and version, device identifier (or “UDID”), OS version, and your SimplyMe credentials and Member Account information.

We send push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.

We may link information we store within the analytics software to personal information you submit within the mobile application. We do this to improve the product and content offering we provide and to improve our marketing, analytics and mobile application functionality.

For further details on the data that we access and how this is used, please refer to the SimplyMe user privacy notice.

What information does the app collect? 

We receive certain information from you when you create a SimplyMe account, such as your email address, your name, and your date of birth. 

To provide you with the most personalised experiences and insights from SimplyMe, we may, from time to time, ask you for further information, such as how your health has been in the past.  

SimplyMe looks at health across a broad range of health topics and we know that some of these can be very sensitive and personal to you.  

By capturing user data across such a diverse range of topics, we hope that we can better shape how our users can proactively take steps to predict, prevent, and even potentially reverse their future health experiences.

We understand that there may be certain information you are not comfortable sharing with SimplyMe and this is perfectly acceptable. We would not expect you to share any information that you are not comfortable sharing with us. 

 

What will you do with the data the app collects?

We believe that data can play a crucial role in how we can help to predict, prevent, and even reverse some of life's most challenging health issues.  

By combining your data with that of thousands of other SimplyMe users, we can build a better understanding of what influences our health outcomes as well as providing you with tailored advice, insights, products, and services that we believe could further improve your overall health and wellbeing.  

In doing so, we may share your data with trusted 3rd parties.

 

Why are you asking for my family member's medical information? 

Your family health history can sometimes play a part in the health outcomes that you experience.  By sharing this information with SimplyMe, we can better understand and deliver the advice that is most suitable for you as a user.

 

Will any of my data be shared with my employer?

We will never share your personal health data or history directly with your employer.  For employers whose employees are using SimplyMe, we will only ever provide anonymised reporting and only where there is a sufficient number of active employee users to ensure that individual employees and their health data is not identifiable by the employer.

 

Why are you asking for information about where I live and work?

Who we are and the environment that we live in can have a major impact on the health experiences that we have. By providing this information to SimplyMe, we will be better placed to analyse the impact that these factors have upon health, with the ultimate goal of using this insight to help to predict, prevent, and even reverse some of life's most challenging health issues. 

 

How long will you store my data for?

We retain your personal information only for the period necessary to fulfil those purposes set out in this privacy policy. When assessing the retention periods for any personal information we collect, we review our need to collect personal information at all and, subject to establishing a relevant need, only retain personal information for the shortest period possible to realise the purpose of collection, unless a longer retention period is required by law. 

 

Is my personal data safe? 

The safety of your data is our top priority. We make sure to use a variety of technologies and procedures to help protect your personal information from unauthorised access, use or disclosure and preserve the confidentiality, integrity and availability of your personal information. You can find more detail in the privacy policy.

  • Your data is encrypted and anonymised
  • Your data is secure in a controlled environment and protected from unauthorised access or disclosure, and stored in the Netherlands by our third-party cloud hosting provider, Microsoft Azure (“Azure”).
  • Strict data privacy and security guidelines are upheld by all our employees and contractors
     
Is it important to share my health data?

We believe that data can play a crucial role in how we can help to predict, prevent, and even reverse some of life's most challenging health issues.

By combining your data with that of thousands of other SimplyMe users, we can build a better understanding of what influences our health outcomes, as well as providing you with tailored advice, insights, products and services that we believe could further improve your overall health and wellbeing. In doing so, we may share your data with trusted 3rd parties.
 

Will the information that I share with you affect my medical records?

Any information that is shared with SimplyMe will not affect your medical records.
It is your choice if you share any information from SimplyMe with your healthcare practitioner.
 

Am I able to add family members to the app? 

No. When you create an account with SimplyMe we will create a profile that is dedicated to providing you as an individual with personalised insights and experiences based on the information that you share. These are solely focused at helping you achieve the best health that you can for yourself.

SimplyMe is only available to users aged 18 and over.

 

 

Have a question about the functionality of SimplyMe?

 

Here are some more frequently asked questions on how to use the app

Find out more

 

Download the SimplyMe app here

 

App Store
Download from the App Store
Get it on Google Play
Get it on Google Play