What’s the secret of any successful team? - The combined strength of its individuals.
Mark Day

Mark Day

Executive Director, HR and PMI


My career began in the pharmaceutical industry. A move to the AA (subsequently Centrica Plc) gave me the opportunity to change direction into Human Resources. I’ve been incredibly fortunate in my career choices, and one of the reasons I joined a mutual was the desire to ‘give something back’ – to make a positive difference to the communities we serve.


Feel good fact. no: 05 - BCWA achieves around 86% customer renewals